Patients' Rights and Responsibilities Policy

Last updated: March 2023

Purpose of this Document

The purpose of this policy is to inform patients of their rights and responsibilities.   

Patients’ rights

To not be discriminated against  
To be treated with professional standards by qualified and experienced staff  
To expect ADHD Direct to monitor and try to improve continuously the quality of its services.
To be treated with dignity and respect.  
To be given information about appropriate and available treatment options, what they involve and their risks and benefits.

To have access to their own records, in line with data protection legislation.
To privacy and confidentiality.
To have any complaint acknowledged within three days and properly investigated within 28 working days in accordance with the ADHD Direct Complaint Policy.
To be treated with courtesy and given support in the handling of any complaint and ensure high quality care is provided during the investigation of a complaint.  
To the assurance that any transfer between ADHD Direct and the NHS or other private services is handled as smoothly as possible.

To a clean and safe environment.
To have any letters concerning the patient be shared with the patient themself. This includes letters sent between ADHD Direct and patient’s GP and/or any other external agencies.

Patient responsibilities 

To treat ADHD Direct staff and other patients with respect  
To keep appointments or cancel within a reasonable time as detailed in ADHD Direct Cancelation Policy.  
To provide measurements i.e., blood pressure, pulse, weight, and height (height – children only) when attending for virtual/online Medication Review appointments and virtual/online ADHD Treatment Initiation appointments. Measurements should either be sent to the administrative team to [email protected] before starting time of the appointment, or given to the clinician during the appointment.  
To book Medication Review appointments for the dates recommended by clinical staff and when requested by administrative staff of ADHD Direct  
To pay invoices by the due date detailed on the invoice

To respond to communication received from ADHD Direct  
To follow instructions and recommendations provided by clinician with regards to taking prescribed medications  
To inform ADHD Direct if experiencing any side effects from the prescribed medication  
To inform ADHD Direct of changes of patients’:

GP Practice  
School – if patient is a child 
Next of Kin details  
Bank details – if paying by direct debit using payment platform GoCardless  
To read and sign ADHD Direct policies and to follow standards set out by the service.

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